FAQs

 

1. How can I contact you?

You can reach us via email at knotekausa@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipping from?

Our products are shipped from various locations depending on the item and availability. We strive to ensure timely delivery and will provide tracking information once your order has been dispatched.

3. Can I get a refund on my product?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition.

4. What conditions must be met for a return?

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. How do I initiate a return?

To start a return, please contact us at knotekausa@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back.

6. What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

7. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care goods cannot be returned. Please refer to our return policy for more details.

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank to post the refund.

9. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

10. What should I do if I have not received my order?

If you have not received your order within the expected delivery timeframe, please contact us at knotekausa@gmail.com. We will assist you in tracking your shipment and resolving any issues.